Privacy Policy

1. Overview

NodeLink is a platform that helps connect senders with nearby riders for local package movement across major locations in Abuja and Lagos. This Privacy Policy explains what personal information we collect, how we use it, and what choices you have when using our website, WhatsApp-based service, rider registration form, or related support channels.

2. Information we collect

We may collect information that you provide directly when you:

• Use our website or contact us through WhatsApp or email
• Submit a sender request for a delivery
• Register as a rider
• Communicate with us about support, onboarding, or service issues

This may include your name, phone number, WhatsApp contact details, city and location information, package description, pickup and drop-off details, rider profile information, emergency or verification information, and any messages or notes you send to us.

3. How we use your information

We use personal information to:

• Facilitate package requests and rider matching
• Coordinate communication between senders and riders
• Verify rider profiles and onboarding details
• Respond to support requests and service-related questions
• Improve the reliability and quality of our service
• Comply with legal, safety, or regulatory obligations

4. Sharing and disclosure

We do not sell your personal information. We may share information only where necessary to provide the service, including with:

• Riders or senders involved in a delivery request
• Service providers supporting our messaging, operational workflows, or technical infrastructure
• Authorities or regulators when required by law
• Professional advisers where necessary for compliance, legal, or security purposes

We will aim to limit the information shared to what is necessary for the task at hand.

5. Location and delivery information

Because NodeLink is built around local movement of packages, we may process information such as city, neighborhood, pickup point, destination, and rider availability to connect a sender with a rider in the relevant area. This information is essential to the functioning of the service and helps improve transaction speed and accuracy.

6. Data retention

We retain personal data only for as long as it is needed to provide the service, manage operational records, resolve disputes, comply with legal obligations, or protect legitimate interests. When data is no longer needed, we will securely delete or anonymize it where reasonably possible.

7. Security

We use reasonable administrative, technical, and organizational measures to protect personal data against unauthorized access, disclosure, alteration, or destruction. However, no system is completely secure, and we cannot guarantee absolute protection against all risks.

8. Cookies and analytics

Our website may use standard cookies or analytics tools to understand traffic patterns, improve user experience, and monitor service quality. You may be able to disable cookies in your browser settings, though some parts of the site may not function properly if cookies are disabled.

9. Your rights and choices

You may contact us to request access to, correction of, or deletion of personal information we hold about you, subject to legal and operational requirements. If you no longer want to receive messages from us, you can ask us to stop contacting you at any time.

10. Third-party services

NodeLink may rely on third-party services for messaging, hosting, analytics, or operational support. Those providers may process information under their own privacy terms. We encourage you to review the privacy policies of those services where relevant.

11. Children and vulnerable persons

Our services are not intended for children under the age of 18 without appropriate supervision and lawful consent. We do not knowingly collect personal information from children without proper lawful basis and parental or guardian involvement where required.

12. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our service, legal obligations, or operating practices. Any changes will be posted on this page with the updated date.

13. Contact

If you have questions about this Privacy Policy or how we handle your information, please contact us at delivery@nodelink.ng.